Facilitation & Mediation
When working with staff and families, agencies often need to discuss an issue in some depth in a free-ranging way. This normally requires an independent person to facilitate the meeting so that families or staff feel that their views are being heard and the event is not ‘stage managed’ by the agency. However, the facilitator needs to be aware of the issues, sensitive to the viewpoints of both the agency and staff or families, and experienced enough to point a new direction for consideration if issues become bogged down.
Staff of Include have long experience of conducting facilitation with a range of agencies in disability, aged care and education.
Similarly, when issues between parties have become heated and relationships have broken down, Include can fulfil the role of ‘honest broker’ to mediate and help to resolve the dispute. With the reputation of Include staff stretching back decades, both agencies and staff/families will know that the intervention will be independent and considered, with the best interests of clients being the essential reference point.
- Meeting facilitation over short or long periods
- Facilitating service review and policy development sessions,
- Acting as a go-between, negotiating individually with parties in dispute to develop an agreed resolution
- Mediating a dispute resolution session
- Negotiating with third parties to provide an independent ‘honest broker’ in developing solutions.