The question at the base of model coherency is quite simple…
Are the right people (i.e. staff/supports)
Working with the right people (clients)
Who are grouped in the right way
Using the right materials, methods and language
In order to do the right thing? (Wolfensberger)
This of course is the aim of every service that is developed to meet people’s needs, but history tells us that commonly practices creep in that are incoherent, and services can end up being of poor quality and not meeting the most fundamental needs of service users. For example, institutions were designed by the experts of the day as ‘the answer’ to the needs of various devalued groups. We now universally see that this was an incoherent idea that led generations of people to lead isolated and miserable lives.
In model coherency development, a systematic process is used in service design to maximise the probability that services will be attuned to the most fundamental needs of service users and in addition, and all of the elements of the service are coherent with each other as well as the underpinning principles of the service providing organisation.
In this workshop, some core underpinning concepts of coherent service design are explained and then participants are led through a process of designing a coherent service for a particular group of people.
The workshop requires great concentration and good will from those involved but is very clarifying about what is important and how real quality can be achieved. The process is realistic and only works with what is feasible, but can help us break out of set ways of thinking to provide real exciting alternatives
A full day is required to run this workshop.
Introduction to values-based human service | Building Community, Building Belonging | Common life experiences of people who are disabled (or ageing) | Introduction to some principles of Social Role Valorization | How human services can harm, and how to minimise this | Responding to vulnerability: Safeguards, advocacy and duty of care | Implementing change in human services | Model Coherency | Positive behaviour support for individuals in human services | Values in Action | Values considerations for Board Members