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Investing in: Your Customers The Community   Individuals   Your Staff   
Children's Literacy
  Families Inclusion

People, Profits, Planet: the triple bottom line
What do the profits of your business rely on? Clearly your skills and effort and the skills and efforts of your staff; your customers; your advertising ... and so on.

Key elements affecting your business's very survival that are often not considered are the environment, and the community in which we live.
Why is the community essential to your very survival? Just think of the impact of crime, civil disturbance, breakdown of societal values. All of these can make your business unprofitable, and ultimately it can fail if the community fails.

So we believe it is good business to invest in the community. And we can help you do that through staff training, community projects and leads into great staff to employ who will help to build the company as well as the community.

Did you know ....

  • There is a huge untapped customer base waiting for you?
  • Your business can help to change the values of the community?
  • People with a disability are usually above-average employees?
  • Employing a person with a disability can improve your staff's connection to the company?
  • You can help a child learn to read, or assist a family, and perhaps turn a life around.

Your Customers

You have probably seen the figures of 18-20% of the population having a defined disability. To some extent this is difficult to believe as our common experience is to not encounter such a high proportion of people with a clear impairment. There are many reasons for this: many of the people with impairments are aged and so the impairment is 'expected' and goes almost unnoticed. For others however, the reasons are more subtle. Many people with a defined disability have been kept apart from society, either by family or segregated service agencies. In other cases, the person with a disability will go out of their way to conceal the impairment as they know that the more obvious it is, the more likely that they will encounter prejudice and rejection.

For a business to disregard or not take notice of up to 20% of their potential customer base is not good business. When you add the people who are directly associated with that person such as immediate and extended family, neighbours and friends, we are probably talking a majority of the population with some contact with disability. The people with a disability who are consumers and potential customers, often with a high disposable income, added to those around them, produce a large customer base waiting to be tapped. Often these people are willing to change traders depending on how they are treated. How can your business tap into this potential customer base? Include Pty Ltd can help by advising on the physical and social accessibility of your premises, training your staff in responding appropriately to people with a disability, and helping your business plan to access this crucial customer base that could make a big difference to your company.

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The Community
Worried about the direction our community is going? Feeling that our community has lost basic values? Do you feel that with globalisation, big business and big government that there is not much an individual can do? You are not alone, but there is something you can do.

Most people agree that four big values dominate modern western society:
MATERIALISM - the focus on material wealth.
INDIVIDUALISM - concern with individual gain, rights and choices.
COMFORT AND PLEASURE - Sometimes described as Hedonism -- the pursuit of things that make us feel good.
UTILITARIAN - the valuing of things and people for their productivity and usefulness.

Even if you feel comfortable with these values to some extent (they have been very powerful in increasing our personal wealth), we have to agree that these values will weaken the 'glue' that binds us together as a community. What are the sorts of values that will strengthen the 'glue' that binds us together? How about:

 

Contribution

Empathy

 

Relationships

Concern

 

Joint action

Acceptance

 

Compassion

Waiting for others

 
Inclusion
Helping out
 
Forgiveness
Acceptance
 
Tolerance
Love
 
Sharing
Personal contact

How can we build these values? A key way is to include people who others reject and stereotype. If you employ a person with a significant impairment such as an intellectual disability you are providing an example to your staff and the community that all people belong. If you employ an Aboriginal adolescent you are providing leadership in an area where many shy away. If you support a migrant or refugee family you are providing a stark contrast to the values of rejection, stereotype and ultimately physical and psychological harm.

At Include Pty Ltd we can help you move onto this path through direct consultancy, links to people who can help; staff training; advice on community access and accessibility; and specific projects to invest in. Contact us for further details.

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Individuals

"Employ a person with a disability"? "What do you think we are, some form of charity"? A decade or so ago, we didn't really believe that women could 'do the job' as effectively as men. With much less reluctance now to employ women in roles and jobs that were previously male-dominated, business has benefited as a pool of talent previously not utilised has been brought into productivity. A similar situation applies with people with a disability. Several major research studies have shown people with disabilities to not only be good employees, but superior employees. For example, they have lower rates of sick leave; higher commitment to the company; more positive attitudes to work, and equal or greater productivity. Similar outcomes are likely with other groups commonly rejected by society such as Aborigines or refugees. Of course we need to provide a good match of the person to the job and Include Pty Ltd can help you achieve this or put you in contact with others who can provide support in training and sometimes financial benefits.

Providing a job to a person who has traditionally been excluded can be life changing for them. Being employed is a very powerful valued role in our society and leads to a range of benefits such as status, income, networks, relationships and hence access to possible friendships outside of work. It tends to build associated skills such as regular work practices, independence, initiative and self confidence. As an employer there are few things more rewarding than to watch an employee grow in confidence and skills far beyond what is expected and become a major asset to the business. Include Pty Ltd can help your business have such an experience by providing the support and feedback necessary to build the confidence of you and your staff to 'give it a go'. Contact us for details.

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Your Staff

In many areas of business it is difficult to build strong morale and commitment to the company. In reality many jobs tend to be quite routine and competitive pressures mean that it is difficult to put a lot of time and resources into training and team building. By employing a person rejected by society such as a person with a disability we open up our staff to something that is bigger than themselves. They learn to share their life with a person who has had less advantages than them and help that person belong in the world of work and the broader society. We are bringing out positive attributes in our staff and having them join with us in doing something good for an individual and the society. Similarly, if our company supports issues such as literacy development through scholarships or direct involvement we are giving our employees a vision of our company that is bigger than products and profits. It can be a source of pride to work for such a company and help to build commitment.

Our experience has been that if co-workers take a role of supporting and assisting a new employee with a disability to become a productive member of the team they develop a great sense of pride and pleasure in watching the fruits of their support -- which are normally large gains in development of skills and personality. It opens them up to a groups that they would not normally experience and they commonly learn that human commonalities are more important than the impairment or skin colour. As they sometimes have to wait and be patient and consider another person's needs on a regular basis it can soften people and bring out positive aspects that benefit the whole workplace. Of course this needs to be set up properly as staff may not be open initially to such an idea. Include Pty Ltd can help with this.

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Literacy

Noticed that a lot of new employees struggle with reading? National figures indicate that approximately 20% of children fail to read to a minimum standard by School Year 5. Reading research indicates that if the child does not read effectively by School Year 3, then the chances of the child learning to read without outside assistance is low. We also know that failure to read is highly related to unemployment, lower opportunities and contact with the criminal justice system. If you can't read, can't get a job and can't get ahead, crime may seem the only viable alternative. Can it be reversed? Yes, in almost all cases. In research we have conducted over many years with families and schools, learning rates averaging over 200% are common. That is, children who were learning to read at a fraction of the speed of others have been able to learn twice as fast as their peers under appropriate teaching. They make more than 2 years of progress in every year of our teaching. However, this doesn't happen through miracles -- just hard work and using research proven materials.

How can you be involved?

Your business can make a huge difference to a child's life by sponsoring a scholarship for a child to learn to read. For just $3,000 per annum you could help to turn a child's life around. This would fund:

  • Three detailed reading assessments at baseline, six months and twelve months.
  • A workshop to teach the family how to use the reading material. Families do the teaching and have to pay for hire of the teaching and reading materials to ensure their commitment.
  • In-home direct instruction in teaching the child using the material.
  • Monthly visits to provide support, additional training and encouragement to the family.
  • Homework books for the year.

    What's in it for your business?

  • Possibly changing a child's life. Hard to beat.
  • Doing something constructive for the community and families that is not just 'charity'. The results come from the hard work of children and their families.
  • You will receive reports every six months on the child's progress as shown by the reading assessments.
  • You will receive a picture and some information on the child(ren) you are supporting.
  • You will receive acknowledgement on this web site and in our related publicity material as a sponsor.

Want to do something or find out more? Contact us.

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Families

Some families do it tough. It might be because there is only one parent involved. Or a child might have a diagnosed disability. Or one or more of the children is struggling at school. Commonly, particularly with children with a disability, the family can run into a raft of difficulties related to education and other areas, and feel lost and alone against the bureaucracy. With the pressure on community services, the only support available may be in a crisis or through services that add a stigma to the child and family. Your business can help by sponsoring a family. It may be to provide expert advocacy in negotiations with government bureaucracies. It might be to provide assistance with early intervention where international research indicates that intensive work in the first six years of life can have profound life-long impacts. The reality is that almost no intensive assistance is available to families through government agencies, even though they will have to pick up the result of this failure in the future. The single exception is children with autism who do receive intensive assistance from the WA government in the early years. What about children who are failing to thrive developmentally? Children who may be difficult behaviourally and in danger of labels such as ADHD and a lifetime of medication? By sponsoring a family you will be able to ensure that a family can receive real help that is under their control and direction, not subject to the whim of a bureaucracy. A range of alternatives is available to assist:

  • 'Adopting' a family to provide assistance for early intervention, reading development and parental support. $3,000 per annum per family.
  • Professional assessment of a child for gaining other assistance: $330 for each assessment and report.
  • Professional advocacy for a family in negotiations with bureaucracies (Approx $500 depending on time).
  • You could put your name forward as a potential supporter to assist in a specific case when presented to you.

What's in it for your business?

  • Possibly changing a child's life and a family's ability to cope. That's really helping.
  • Doing something constructive for the community and families that is not just 'charity'. In all cases the work is through families so that they are fully involved and contributing.
  • Knowing that without your help, life could be fundamentally worse for the family as no-one else is likely to assist.
  • You will receive reports on developments every six months in longer term involvement or as appropriate for short term interventions.
  • You will receive information on the child(ren) and family(s) you are supporting and the issue being addressed.
  • You will receive acknowledgement on this web site and in our related publicity material as a sponsor.

Want to do something or find out more? Contact us.

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Inclusion

Community building comes from assisting, supporting, commitment, helping, relationships. In other words, including people who we might otherwise not have engaged with. In fact if we think about it, inclusion is the opposite of war as war is about exclusion, division, separation, denigration and avoidance. The problem is that while everyone wants peace, there is little support for community building through inclusion. If we wait for government to act, we may wait a long time, or get inappropriate 'solutions' such as segregated services that perpetuate division. It is up to individuals and business to take up the challenge. We have the expertise and families have the need. What is missing is a partner to make it happen and that is where business can really help. Want to do something or find out more? Contact us.

The overall message? Inclusion is good for business!

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